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IDProjectCategoryView StatusDate SubmittedLast Update
0000450FlexRAID RAID-F[All Projects] Generalpublic2017-02-13 13:492017-11-23 14:18
Reportervo 
Assigned ToBrahim 
PrioritynormalSeveritycrashReproducibilityrandom
StatusfeedbackResolutionopen 
Platformx64OSWindowsOS Version7 SP1
Summary0000450: Random crashes of the FlexRAID service - Jet Runtime error - Exception violation
DescriptionWe've had FlexRAID crashing randomly 6 times lately. Everytime, this event is logged in the event viewer:

JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x71d58a47
Please, contact the vendor of the application.
Extra information about error is saved in the "jet_err_2276.txt" file.

I've attached the jet_err.txt file to this bug report. It looks like I can attach only one file but the others from the previous crashes are similar and always have:
Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x715f8a47 (C:\Program Files (x86)\FlexRAID\RAID-F 2.1\ext\w_class1_0.dl+0x48a47)
Failed to read memory at 0x00000004

The 4 last characters of EBP, EIP and ESP are always the same in all 6 crashes. EAX ABX ACX ADX EDI are identical. ESI is different.
TagsNo tags attached.
RAID-F Version 2.1
Attached Filestxt file icon jet_err_2276.txt [^] (6,406 bytes) 2017-02-13 13:49 [Show Content]

- Relationships

-  Notes
(0001734)
vo (reporter)
2017-03-02 15:27

It just happened again:

Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x73c28a47 (C:\Program Files (x86)\FlexRAID\RAID-F 2.1\ext\w_class1_0.dl+0x48a47)
Failed to read memory at 0x00000004

PID 2144, TID 8992

Registers:

  EAX = 0x0 EBX = 0x0
  ECX = 0x0 EDX = 0x25
  ESI = 0x1FA72400 EDI = 0x0
  EBP = 0x1FC7FF4C ESP = 0x1FC7FE98
  EIP = 0x73c28a47 (C:\Program Files (x86)\FlexRAID\RAID-F 2.1\ext\w_class1_0.dl+0x48a47)

Stack:

  0x1fc7fe98: 0x1b92bb10 0x1b92c698 0x7cd01138 0x1fc7feb8
  0x1fc7fea8: 0x00000000 0x1b920000 0x1fa72550 0x7d334ae0
  0x1fc7feb8: 0x1fc7fecc 0x00000000 0x00000000 0x7707d2bf
  0x1fc7fec8: 0x00000a64 0x00000000 0x00000000 0x00000000
  0x1fc7fed8: 0x00000000 0x1b92c698 0x7cd01138 0x00000025
  0x1fc7fee8: 0x00000001 0x7cd01148 0x00000000 0x1b92bb10
  0x1fc7fef8: 0x00222007 0x00000000 0x00000000 0x00000000
  0x1fc7ff08: 0x00000000 0x0000008a 0x1fc7ffc4 0x770a7270
  0x1fc7ff18: 0xec55fed0 0xfffffffe 0x7707d310 0x77883217
  0x1fc7ff28: 0x00000a64 0x00222007 0x7cd01138 0x00000098
  0x1fc7ff38: 0x00000000 0x00000000 0x1fc7ff80 0x00000000
  0x1fc7ff48: 0xedb50208 0x1fc7ff60 0x73c2a62f 0x1b92c698
  0x1fc7ff58: 0x7cd01148 0x1b92bac8 0x1fc7ff88 0x73c283ea
  0x1fc7ff68: 0x1b92bac8 0x1b92c698 0x7cd01148 0x00000000
  0x1fc7ff78: 0x00000000 0x7cd01118 0x00000000 0x00000a64
  0x1fc7ff88: 0x1fc7ff94 0x7788336a 0x7cd01118 0x1fc7ffd4

Process Modules:
[...]
0x73be0000 - 0x73c87000 C:\Program Files (x86)\FlexRAID\RAID-F 2.1\ext\w_class1_0.dl
(0001747)
Brahim (manager)
2017-11-23 14:18

Please update to the v2.1 2017-11-21.
If the issue persist, please update here. Also, please monitor system and RAID-F service memory usage at time of crash.

- Issue History
Date Modified Username Field Change
2017-02-13 13:49 vo New Issue
2017-02-13 13:49 vo File Added: jet_err_2276.txt
2017-02-13 14:03 vo Issue Monitored: vo
2017-03-02 15:27 vo Note Added: 0001734
2017-11-23 14:18 Brahim Note Added: 0001747
2017-11-23 14:18 Brahim Assigned To => Brahim
2017-11-23 14:18 Brahim Status new => feedback


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