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ID | Project | Category | View Status | Date Submitted | Last Update | |
0000450 | FlexRAID RAID-F | [All Projects] General | public | 2017-02-13 13:49 | 2017-12-15 20:56 | |
Reporter | vo | |||||
Assigned To | Brahim | |||||
Priority | normal | Severity | crash | Reproducibility | random | |
Status | closed | Resolution | fixed | |||
Platform | x64 | OS | Windows | OS Version | 7 SP1 | |
Summary | 0000450: Random crashes of the FlexRAID service - Jet Runtime error - Exception violation | |||||
Description | We've had FlexRAID crashing randomly 6 times lately. Everytime, this event is logged in the event viewer: JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x71d58a47 Please, contact the vendor of the application. Extra information about error is saved in the "jet_err_2276.txt" file. I've attached the jet_err.txt file to this bug report. It looks like I can attach only one file but the others from the previous crashes are similar and always have: Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x715f8a47 (C:\Program Files (x86)\FlexRAID\RAID-F 2.1\ext\w_class1_0.dl+0x48a47) Failed to read memory at 0x00000004 The 4 last characters of EBP, EIP and ESP are always the same in all 6 crashes. EAX ABX ACX ADX EDI are identical. ESI is different. | |||||
Tags | No tags attached. | |||||
RAID-F Version | 2.1 | |||||
Attached Files | ![]() | |||||
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(0001734) vo (reporter) 2017-03-02 15:27 |
It just happened again: Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x73c28a47 (C:\Program Files (x86)\FlexRAID\RAID-F 2.1\ext\w_class1_0.dl+0x48a47) Failed to read memory at 0x00000004 PID 2144, TID 8992 Registers: EAX = 0x0 EBX = 0x0 ECX = 0x0 EDX = 0x25 ESI = 0x1FA72400 EDI = 0x0 EBP = 0x1FC7FF4C ESP = 0x1FC7FE98 EIP = 0x73c28a47 (C:\Program Files (x86)\FlexRAID\RAID-F 2.1\ext\w_class1_0.dl+0x48a47) Stack: 0x1fc7fe98: 0x1b92bb10 0x1b92c698 0x7cd01138 0x1fc7feb8 0x1fc7fea8: 0x00000000 0x1b920000 0x1fa72550 0x7d334ae0 0x1fc7feb8: 0x1fc7fecc 0x00000000 0x00000000 0x7707d2bf 0x1fc7fec8: 0x00000a64 0x00000000 0x00000000 0x00000000 0x1fc7fed8: 0x00000000 0x1b92c698 0x7cd01138 0x00000025 0x1fc7fee8: 0x00000001 0x7cd01148 0x00000000 0x1b92bb10 0x1fc7fef8: 0x00222007 0x00000000 0x00000000 0x00000000 0x1fc7ff08: 0x00000000 0x0000008a 0x1fc7ffc4 0x770a7270 0x1fc7ff18: 0xec55fed0 0xfffffffe 0x7707d310 0x77883217 0x1fc7ff28: 0x00000a64 0x00222007 0x7cd01138 0x00000098 0x1fc7ff38: 0x00000000 0x00000000 0x1fc7ff80 0x00000000 0x1fc7ff48: 0xedb50208 0x1fc7ff60 0x73c2a62f 0x1b92c698 0x1fc7ff58: 0x7cd01148 0x1b92bac8 0x1fc7ff88 0x73c283ea 0x1fc7ff68: 0x1b92bac8 0x1b92c698 0x7cd01148 0x00000000 0x1fc7ff78: 0x00000000 0x7cd01118 0x00000000 0x00000a64 0x1fc7ff88: 0x1fc7ff94 0x7788336a 0x7cd01118 0x1fc7ffd4 Process Modules: [...] 0x73be0000 - 0x73c87000 C:\Program Files (x86)\FlexRAID\RAID-F 2.1\ext\w_class1_0.dl |
(0001747) Brahim (manager) 2017-11-23 14:18 |
Please update to the v2.1 2017-11-21. If the issue persist, please update here. Also, please monitor system and RAID-F service memory usage at time of crash. |
(0001755) Brahim (manager) 2017-12-15 20:56 |
Re-open if issue persists in latest release. |
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Date Modified | Username | Field | Change |
2017-02-13 13:49 | vo | New Issue | |
2017-02-13 13:49 | vo | File Added: jet_err_2276.txt | |
2017-02-13 14:03 | vo | Issue Monitored: vo | |
2017-03-02 15:27 | vo | Note Added: 0001734 | |
2017-11-23 14:18 | Brahim | Note Added: 0001747 | |
2017-11-23 14:18 | Brahim | Assigned To | => Brahim |
2017-11-23 14:18 | Brahim | Status | new => feedback |
2017-12-15 20:56 | Brahim | Note Added: 0001755 | |
2017-12-15 20:56 | Brahim | Status | feedback => closed |
2017-12-15 20:56 | Brahim | Resolution | open => fixed |
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